A clean 7-step workflow.
No surprises, no auto-charges. You always approve the full price before we move to the next step.
Request
Send us a link, a screenshot or a description. Multiple items in one form is fine.
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Quote
We reply within 1 business day with a full price (item + 5% + estimated shipping).
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Payment
Once you approve, we invoice the full quoted amount via PayPal, Wise or Payoneer.
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Purchase
We buy the item from the Japanese seller and have it shipped to our Tokyo warehouse.
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Inspection
We open, inspect and photograph each item. If anything is wrong, we tell you before shipping.
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Consolidation
Multiple parcels are combined into one international shipment to cut your shipping cost.
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Tracking
Real-time tracking by EMS, DHL or FedEx — typically 4–8 days door-to-door to Europe.
This protects both sides: you lock in the agreed price, and we never advance funds we have not collected.
What a typical order looks like.
A worked example for a single ¥3,000 item from Mercari, shipped to France by EMS.
| Line | Detail | Amount |
|---|---|---|
| Item price | Mercari listing | ¥3,000 |
| Procurement fee | 5% of item price | ¥150 |
| Domestic shipping | Seller → Tokyo warehouse | ¥350 |
| International shipping | EMS to France (≈ 500g) | ≈ ¥2,400 |
| Total quoted | ≈ ¥5,900 |
Prices are illustrative — actual shipping and packaging are quoted before payment, in your preferred currency.
Honest limits & commitments.
What we promise — and what we can’t do. Clarity up front beats surprises later.
Full quote before payment.
You always see the total (item + fee + shipping) before we ask for any money. No auto-charges, no “we’ll figure it out at customs”. Approve it, or we don’t move.
- Itemised in EUR or JPY
- Shipping method disclosed
- No hidden fees
Photos of every parcel.
Before consolidation, you receive photos of each item — outside and inside the box. If something is damaged, wrong or missing, we discuss it before the international shipment is sealed.
- Photos of every unboxing
- Condition notes in writing
- Your call before shipping
Pre-purchase cancellation — always OK.
Before we buy, you can cancel any line at no cost. After purchase, items are usually non-refundable from the Japanese seller’s side, so we always confirm once more before placing the order.
- Zero fee to walk away before purchase
- Two-step confirmation on big orders
- Partial cancellations are fine
What we can’t ship.
Live animals, perishables, alcohol over destination limits, knives over 6 cm, and anything illegal at origin or destination. If you’re unsure, just ask before requesting a quote — we’ll check customs rules for your country.
- Customs-compliant packing
- Destination rules checked first
- Honest “no” when it’s needed